Frequently asked questions

For more details send us an email with any questions and concerns, we will gladly respond to your inquiry within 24 hours.

Here are some of the our most frequently asked questions:

Who is a first aider?

Anyone with a valid first aid certificate can be a first aider. A role of a first aider includes recognizing an emergency, contacting emergency medical services (EMS) and provide prompt care until the EMS arrives to the scene.

Is there a difference between first aid training and CPR training?

First aid refers to the care provided to an injured person until professional medical care can be obtained.

CPR stands for cardiopulmonary resuscitation which involves the combination of rescue breathes and chest compressions. CPR is done to circulates blood that contains oxygen to vital organs in a person suffering from cardiac arrest when the heart and breathing have stopped.

In a Standard or Emergency first aid course, there is a component of CPR training recognized by WSIB. Alternatively, CPR can be taken as a stand-alone course.

What is an AED?

Automated external defibrillators (AEDs) are portable electronic devices that automatically analyze a person’s heart rhythm and can provide an electrical shock (defibrillation) to re-establish a perfusing rhythm in people suffering from cardiac arrest. Early use of a defibrillator has been shown to improve the chances of survival with cardiac arrest.

What level of first aid training do I need?

The level of training you need can be determined by answering the following three questions;
      1. Does my school or workplace require a specific level of training?
      2. Does my governing body require a specific level of training?
      3. What types of emergencies do I want to be prepared to respond to?

Answering these questions will help best determine if you want or need Standard, Emergency, or CPR-only training. We always recommend Standard First Aid with CPR Level C which meets most school and workplace requirements. Health Care Providers (HCP) need to take Basic Life Support (BLS). BLS certification requires participants register for BLS not in conjunction with Standard or Emergency First Aid courses.  

What are the different levels of CPR certification?

Level C courses teach first aid and/or CPR for adults, children and infants. In our commitment to serve the community, ViviMed offers at minimum Level C courses to ensure people receiving training to provide first aid and/or CPR to all age groups.

Level HCP courses also teach first aid and/or CPR, plus additional information for Health Care Providers. The course is designed for doctors, nurses, paramedics, and others health care professionals. In addition to the contents in Level C, this course also teaches Bag-Valve Mask (BVM), two-rescuer CPR, and the pulse check.  

How long does the certification last for?

Your first aid certificate will last for three years, including the CPR and AED certification. After three years, you will need to take a recertification course.  Health care providers may require annual recertification.

When do I receive my CPR certification cards?

You will receive a course completion card upon successful completion of the course. You will receive a digital certificate through the Canadian Red Cross website within 2 days of successful course completion.

Note: The certificates meet the requirements of Occupational Safety and Health regulations and Workplace Safety and Insurance Board, and are recognized by employers, schools and safety organizations throughout Canada.

What are the requirements for Recertification/Renewal?

In order to qualify for a re-certification course, you must meet the following criteria;
  1. A valid unexpired certificate; due to the current pandemic we are accepting expired certificates within the last 1 year.  
  2. Your certificate must have been issued by the Canadian Red Cross
  3. Standard First Aid CPR AED can only be recertified once.

Who should be contacted if there are problems with the online course?

We advise you contact the Canadian Red Cross directly with any technical issues. If you have not received the PIN to access the Red Cross eLearning Portal, please contact us by phone or send us an email.

Can I fail the course?

PLEASE NOTE: You can not fail the online portion since there is no limit to the number of times you can take each module. Each module has a test, if you do not pass the test, you will be asked to review the module again and then you can re-challenge the module test. You cannot move onto a new module until you have successfully completed the module test. However, it is possible to be unsuccessful in the classroom component. The instructor will work with you individually and reassess you.

Please click here for frequently asked questions about Blended eLearning courses.

What payment methds do you accept?

We currently accept online payments with our secure solutions that use state-of-the art technology to help you easily and confidently make payment.

I need to cancel my booking; can I get a refund?

Please refer to VIVICPR’s cancellation policy by clicking here.

Have questions?

For more information call 647-948-9662 or email

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